Returns & Exchanges

At JB Hi-Fi, we want you to be completely satisfied with your purchase, which is why we offer a straightforward return and exchange policy for faulty or change-of-mind products. Our commitment ensures you receive the best support for all your consumer electronics and home entertainment needs.

1

Verify Eligibility

Ensure the item is in its original condition and packaging, and check if it falls within the 30-day change-of-mind window or is covered by a manufacturer warranty.

2

Gather Proof of Purchase

Locate your original tax invoice, store receipt, or online order confirmation to verify your transaction details.

3

Choose Return Method

Visit any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return via courier for web orders.

4

Receive Resolution

Once your return is processed and approved, you will receive a refund to your original payment method, an exchange for a new item, or a store credit.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing