Frequently Asked Questions

Everything you need to know about your JB Hi-Fi shopping experience.

How can I track my online order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for faulty electronics?

If your product is faulty, you are entitled to a repair, replacement, or refund under the Australian Consumer Law. Please bring the item and your receipt to any JB Hi-Fi store.

Do you offer 'Click & Collect' services?

Yes, we offer a fast Click & Collect service. Most items are ready for pickup within 1 hour of order confirmation at your selected store location.

What payment methods do you accept online?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Afterpay, Zip, and JB Hi-Fi Gift Cards.

Can I get a price match if I find a lower price elsewhere?

We will often match the price of a local competitor. Please speak with our staff in-store or contact our online support team with evidence of the current lower price.

Do you provide professional installation for home appliances and TVs?

Yes, we offer various installation services for TVs, computers, and whitegoods. You can add these services to your cart during the checkout process.